Leading HVAC Contractor Serving Long Island, NY

Elite did a great job for our broken AC. They diagnosed a leaking coil, tested it, and then ordered a new one. The part took a long time to arrive because of supply chain interruptions of the pandemic, but we got a call as soon it arrived and the installation appt was scheduled promptly. There was a minor glitch in that the repair team left without making sure the AC was operational again, but as soon as I called they dispatched a team the next day and got it working. Everyone was prompt at returning calls, friendly, helpful and very professional. Many thanks! Glad to have AC again! Risa Gold

They answered the call. Showed up when they said they will. Serviced and looked over the whole AC system. Thank you for your service.

Great service

Trying to setup an appointment for someone to even come over is an adventure. First time they called and said the Tech needs to reschedule because he is stuck at some other job. So they rescheduled the next day. When the slotted time passed away, I called to find out what's going on and the response was - we are very upset with our Tech guy. He forgot about the appointment and they have to reschedule again. I asked what about any other tech. Surprise! They don't have any other tech. They asked me to reschedule again for Monday. I asked why not over the weekend. They can't do that either. So much for 24 hour service (deceptive marketing). And here I am stuck with a faulty AC system for 2 days now in this summer heat with kids at home. Worst provider ever! FOLLOW UP REVIEW: Changing the rating from 1 star to 5 stars. After the above mentioned debacle, Rich called me and sincerely apologized for the mix up with scheduling. Then he offered me free of service charge and sent Jamie at night. Jamie was a pro and immediately got my AC to work again. I truly appreciated Elite Comfort Group's sincerity and professionalism. I will definitely call them again for any service related to my HVAC system. Thank you guys so much for your cool service to have my cooling back again. 🙂

Rich, John and Dustin are absolutely incredible. They had the installation done in under 4 hours and were able to accommodate my family during the heat wave. They were extremely professional and friendly. They even offered temporary relief due to the extreme heat at no cost. Elite comfort is the way to go when it comes to air conditioning and overall amazing service, My family will forever be a customer of Elite. thank you so much Rich and his team!