Our Most Recent Service Reviews
Elite did a great job for our broken AC. They diagnosed a leaking coil, tested it, and then ordered a new one. The part took a long time to arrive because of supply chain interruptions of the pandemic, but we got a call as soon it arrived and the ...installation appt was scheduled promptly. There was a minor glitch in that the repair team left without making sure the AC was operational again, but as soon as I called they dispatched a team the next day and got it working. Everyone was prompt at returning calls, friendly, helpful and very professional. Many thanks! Glad to have AC again! Risa Gold
They answered the call. Showed up when they said they will. Serviced and looked over the whole AC system. Thank you for your service.
Elite sent a tech to fix our AC issue. Mark (very nice guy) came and diagnosed the issue. He got the system working better and we scheduled an appointment for a permanent fix. We spent $300 to join their “heroes” program to be part of their ...“family” for discounted service and preferred treatment. I was told during Mark’s service visit Tuesday that I would get an estimate for the work needed by the next day. Thursday I still had not received an estimate. I called and a nice woman told me I slipped through the cracks. I admired her honesty and expected an estimate soon after. Nothing. I sent an email Saturday morning. Still nothing. Now it’s Sunday evening. We’re supposed to have an appointment tomorrow morning for the work to be done but I haven’t received an estimate and have had zero communication. Do they expect to show up in the morning to do the work without giving us a price? Or will they not show up?
Trying to setup an appointment for someone to even come over is an adventure. First time they called and said the Tech needs to reschedule because he is stuck at some other job. So they rescheduled the next day. When the slotted time passed away, I ...called to find out what's going on and the response was - we are very upset with our Tech guy. He forgot about the appointment and they have to reschedule again. I asked what about any other tech. Surprise! They don't have any other tech. They asked me to reschedule again for Monday. I asked why not over the weekend. They can't do that either. So much for 24 hour service (deceptive marketing). And here I am stuck with a faulty AC system for 2 days now in this summer heat with kids at home. Worst provider ever! FOLLOW UP REVIEW: Changing the rating from 1 star to 5 stars. After the above mentioned debacle, Rich called me and sincerely apologized for the mix up with scheduling. Then he offered me free of service charge and sent Jamie at night. Jamie was a pro and immediately got my AC to work again. I truly appreciated Elite Comfort Group's sincerity and professionalism. I will definitely call them again for any service related to my HVAC system. Thank you guys so much for your cool service to have my cooling back again. 🙂
Rich, John and Dustin are absolutely incredible. They had the installation done in under 4 hours and were able to accommodate my family during the heat wave. They were extremely professional and friendly. They even offered temporary relief due to the ...extreme heat at no cost. Elite comfort is the way to go when it comes to air conditioning and overall amazing service, My family will forever be a customer of Elite. thank you so much Rich and his team!
Richard and his team at Elite Comfort were the absolute best! They presented me with an option to repair my Central AC system even though there really wasn’t much of an option left (15 years old using R22). They also presented me with multiple ...options for replacing my system and I never felt pressured. Richard spent time with me answering all my questions and going over the options. Once selected he was able to get the equipment and install the next day in the middle of a heat wave for a reasonable price based on what several other people told me they paid over the past few months. I couldn’t have been happier that I selected Elite and I would highly recommend them!!!
Marc was the most professional repair man ever. On time and very knowledgeable. He is he reason this company is so successful. I just lost my wife and he was heartwarming and just an awesome person. Thank you for sending him to my families house. Awesome ...company and installer.