We are here to serve our customers since Your Comfort is Our Business. Here is what some of them are saying...
As NY State instituted new HVAC guidelines for gyms and fitness centers, and Suffolk County Department of Health scrambled to get everyone inspected and open, many companies were unaware of the new regs or unable to come in a timely manner. Elite Comfort Group new exactly what was required, and made it a point to be onsite within a day so we could be ready for our inspection. Thank you for the amazing service! The digital appointment and quote notification was also a nice touch, as was the wonderful personality of the phone staff.
I have had my AC installed about 3 weeks ago and the thing still works intermittently. Getting someone to come over and repair is difficult and stressing. A huge hole left on my ceiling, which they will be repairing in a week. So about 3 to 4 weeks with a hole in my ceiling. The 24 hour service has a 9 to 5pm or 9 to 10pm schedule. Whatever it is, its not 24 hours. I have considered telling them to take the unit back and just give me a refund, but I’m sure that’s going to be more of a hassle then getting them to fix it. Really nice guys. Very understanding, but I rather have technicians that are rough around the edges and get the job done right the first time. The delivery, the quality, the support for the unit, the consistency is just not there. I understand it is a busy season right now, this is why I waited 3 weeks to post this review. Very disappointed in MYSELF with this purchase. Hopefully this review will help a person make more of an educated choice then I did.
It is easy to offer a review when everything goes according to plan, but a great company shines through and shows true value on the jobs that are not easy or they are handed a situation that is so bad that it becomes memorable to them. I was in a really bad position from a previous company not doing the right thing and Elite Comfort took me from a place of despair to a place of acceptance, guidance, and understanding on a level I never thought I would possess. In three days not only did I have my system fully repaired, updated and improved preventing future issues, but i also gained the knowledge and understanding of how my system works as well as what to look for if an issue arises. I would recommend this company to anyone in need of system maintenance or upgrades. This is the only company I would use moving forward for all my HVAC needs.